Privacy Policy
Effective date: November 2, 2026
Caravel Associates LLC, doing business as FirstCall Marketing (“FirstCall,” “we,” “us”), respects your privacy. This policy explains what information we collect through firstcall.marketing, our forms, and our communications, and how we use it.
Information we collect
- Information you give us: your name, business name, email address, phone number, state, and anything you type into our forms, surveys, chat, or booking calendar.
- Information collected automatically: pages you visit, the website or ad that referred you, campaign tags in the link (such as UTM parameters or ad click IDs), your browser and device type, and IP address. We collect this through cookies and similar tools, including the Meta Pixel and Google advertising and analytics tags.
- Information from partners: if a vendor or partner refers you to us, they may share your contact details with us.
- Client account information: if you become a client, we keep billing and contract records. Card payments are processed by our payment providers; we do not store full card numbers.
How we use information
- To respond to inquiries, schedule calls, and provide the services you request.
- To send service, billing, and marketing communications by email, phone, or text message.
- To understand which marketing channels bring us clients and to improve our website and advertising.
- To keep our business records, including accounting, and to meet legal obligations.
Text messages
If you give us your mobile number and agree to receive texts, we may send messages about your inquiry, appointments, and our services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share mobile phone numbers or text-messaging consent with third parties or affiliates for their own marketing purposes.
How we share information
We do not sell your personal information. We share it only with service providers that help us run our business, such as our CRM and communications platform, payment processors, accounting software, scheduling and video-call tools, and advertising and analytics platforms. These providers may use the information only to provide services to us. We may also disclose information when required by law or to protect our rights.
Cookies and advertising
We and our advertising partners (such as Meta and Google) use cookies to measure ad performance and show relevant ads. You can control cookies in your browser settings, and you can adjust ad preferences in your Meta and Google account settings.
Data retention and security
We keep information for as long as needed for the purposes above and to meet legal, tax, and accounting requirements. We use reasonable safeguards to protect it, but no system is completely secure.
Your choices
You may ask us to access, correct, or delete your personal information, or to stop sending you marketing messages, by contacting us at the address below. You can unsubscribe from emails using the link in any marketing email.
Children
Our services are for businesses and are not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it last changed.
Contact us
Caravel Associates LLC, dba FirstCall Marketing
392 S 1080 W, #304, American Fork, UT 84003
scott@firstcall.marketing · (385) 402-8282